Reviews

From 160 reviews
John Hewitt
John Hewitt

I purchased a spa from Bob at the backyard fun store and their service is spectacular. Bob always goes over and above to help in any way he can and always takes care of your needs. If you're looking to purchase a new spa, need supplies, …

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via Google
Edwin B
Edwin B

My hot tub is working very well. Better than expected, when I'm ready for a new one I will be contacting you guys!

Christopher Charles
Christopher Charles

I’ve been dealing with them for years and always have been able to get my pool back on track with their help

via Facebook
Edwin Bynoe
Edwin Bynoe

I had my hot tub fail me two weeks before my party, called these guys, came out ordered me a new pump and got me up and running in no time. When I'm ready for a new one I'm calling the backyard store. Perfect timing!!

via Google
Bobby Brooks
Bobby Brooks

Their show room is impressive. The sales portion went well. The removal of the old went well, nice piece of equipment to remove it. The rest is to be determined as we haven’t received the new tub.

via Facebook
Elaine Morris
Elaine Morris

I was able to get a nice second hand tub. We had a small problem and it was rectified. My only problem is now we need a cover and have provided all info needed. Never have gotten a call back. We were assured we would be able to get a …

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via Facebook
kim crumlish
kim crumlish

The guys that work there are ALWAYS extremely helpful, not being very good at handling all this pool stuff, I can’t begin to express how much I appreciate them.

via Google
bruce kline
bruce kline

Outstanding experience with staff and their product knowledge!! They are very customer focused and even came in on their off day to meet with us. On their website it says low price guarantee and there is no one who comes close to their …

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via Google
Lisa Rusek
Lisa Rusek

Would highly recommend getting a hot tub from the Backyard Fun Store! When Hot tub was ready to be delivered Bob reached out to discuss the best route to deliver the hot tub on my property and requested outdoor photos to be sent. On the day…

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via Google
Mike Saylor
Mike Saylor

We had a great experience and Bob was vey knowledgeable and helped us with referencences with a electrician.. Overall I Would Recommend Visiting Them For Your Hot Tub Needs

via Google
Taba dabadoo
Taba dabadoo

Very happy with a modest 2-person floor-model hot tub we bought a few days ago. Smooth delivery – came exactly when they said they would. Bob (delivery) and John (sales) were great. Thanks!

via Google
Meezie Foster
Meezie Foster

Great service, best prices with no bull. I really appreciate the time and effort they always put into the work they do.

via Facebook
Ron & Fern T
Ron & Fern T

I am very pleased with your service the bracket worked perfect thank you

L Mohler
L Mohler

great store, informative patient staff

via Google
Steven Cilento
Steven Cilento

Love the store. They are always very helpful.

via Google
Deb Frick
Deb Frick

Bob has been very helpful from start to finish! He helped us with choosing the right hot tub for us. He is very knowledgeable and willing to help with questions we have. What a great experience and we love our hot tub! Great products and …

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via Google
Theodore Keller
Theodore Keller

I called and and got a price over the phone they dropped the tub off a few days later . Great price and was very helpful and not pushy at all .very happy with everything. I bought an A8 bullfrog spa.

via Google
Matthew Carr
Matthew Carr

Bob and John are a pleasure to work with. They are easy to get ahold of, promptly and thoroughly answer your questions and knowledgeable about their spas without just giving you the boiler plate sales pitch the manufacturers train most …

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via Google
Jason Murphy
Jason Murphy

John was Amazing. Helped me order a hot tub cover. Very knowledgeable. Couldn’t pick up right away. They had no issues with holding it for me until I was able to pay the balance. My new go to place for spa Necessities !!! Keep up the good …

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via Google
Albert Jones
Albert Jones

John was very helpful and took his time to go over all the details. He also showed me the differents in product on the show room floor so I could see what options they had. I would recommend this place if you are looking into getting a …

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via Google
Tim McMonigle
Tim McMonigle

First time to the store and first year with our pool! The staff where really, really nice and no so pushing like most sales staff. They were able to help test my water and help with what I need and gave there time to fully explain …

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via Google
Lil Hooker Fisheries
Lil Hooker Fisheries

Our experience was absolutely great! Bob was very knowledgeable, able to answer all questions and was extremely helpful in meeting our timeframe for installation!!! The install went fantastic, they showed up on time, were very clean and …

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via Google
Janice Goerlach
Janice Goerlach

We recently had a Hot Springs Spa installed. We are very happy with the service we have received all the way around. From the customer service in the beginning of the process, all the way to the install and after care. Everything was done …

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via Google
Joe Luber
Joe Luber

The showroom had a very large number of hot tubs on display, which was helpful in deciding on a tub. The delivery and setup was the best part of my dealings with the Back Yard Fun Store. The intended location of my hot tub was difficult to…

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via Google
Scott Mcgibbon
Scott Mcgibbon

Excellent service and parts , very willing to help , very nice showroom well stocked , top notch 👍

via Google
Frank the Tank
Frank the Tank

I would give 6 stars if I could. My old hot tub finally gave out last spring, and I've been missing having one ever since. I couldn't wait any longer, and began researching. I came across The Backyard Fun Store, and gave them a call. …

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via Google
George Roof
George Roof

Exceptionally professional. The installers show up with state if the art capability and were able to answer any and all questions we had.

via Google
David Ferguson
David Ferguson

I have had my hot tub for 3.5 years now, and any time I have needed anything Bob, and John treated me with respect, and have always helped me with any questions or additional parts that I have needed. These guys are normal, direct, …

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via Google
Frances Baker
Frances Baker

Great for hot tub repair.

via Google
Patti Ramsey
Patti Ramsey

We just purchased a Hot Springs Tub from Bob. The whole process was easy. Bob was helpful, knowledgeable, and dependable. The install could not have not been easier.. I would recommend using this company to all your Backyard needs..

via Google
Birdie Newsome
Birdie Newsome

I recently purchased a Hot Springs hot tub. Bob made the experience of buying a hot tub extremely easy. The price was reasonable, and Bob was first rate in helping us from beginning to end. From his easy going manner during our visit to …

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via Google
Jack Baroudi
Jack Baroudi

Very knowledgeable and helpful. Absolutely no pressure to buy anything. Installation was well done and their follow up has been great. I would highly recommend them.

via Google
D G
D G

If you’re on the market for a hot tub, we highly recommend The Backyard Fun Store. Great customer service throughout the process. Bob took great care to get the new hot tub in place and the old one taken away. We absolutely love our new tub…

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via Google
Dawn Snyder
Dawn Snyder

The backyard fun has great service. John was very helpful in answering all my questions. Bob and John both go above and beyond customer service. The delivery process went very smoothly. I would highly recommend Backyard Fun Store to …

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via Google
Chuck Yeatman
Chuck Yeatman

They were professional, courteous and they did a great job at fixing my problem

via Google
Stacey Curtiss
Stacey Curtiss

So knowledgeable and easy to work with. Always accommodating and quick to respond to questions. Service is top notch and friendly. So happy with my hot tub purchase and the decision to buy one from them!

via Google
Raymond Forney
Raymond Forney

I recently purchased a tub from Bob during a well-informed trip to the store in Newark. WIth Bob's help, my wife and I picked uut exactly what we wanted, and Bob had it set up and running for us in less than 24 hours! Great guy, great …

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via Google
Don Needham
Don Needham

Great place to buy from. Bob is great with all aspects in choosing the right product. Delivery was very quick and professional. This is our second purchase with Backyard Fun Store and would recommend it to everyone.

via Google
Cindy Galloway
Cindy Galloway

The most courteous, friendly and honest place I've dealt with in a very long time!

via Google
Steven Zenorini
Steven Zenorini

Mr Bob has come be not just a pool & spa guy but becomes your friend with the personal service he gives. I purchased both a hot tub & pool from the fun store with excellent customer service given both on delivery ,trouble shooting & …

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via Google
Carlie Maheurin
Carlie Maheurin

Great, low-pressure sales, very accommodating, and Bob is always kind and a pleasure to work with!

Response from business owner

Thank you for such a nice review Carlie. We feel the same😊 you’ve always been a great customer. We appreciate your business!

via Facebook
Shannon Kunzler
Shannon Kunzler

We love our Hot Spring Spa. The Backyard Fun Store crew have been great to work with. They go out of their way to make sure that you're happy and taken care of. Thank you!!

Response from business owner

Thank you Shannon! We really appreciate great customers like you😊

via Facebook
Bill Everly
Bill Everly

Bob & John did a great job helping me & my family choose the right tub for us. From layout, to color selection, to delivery/installation, & through startup – the team at the Backyard Fun Store was fantastic! I would highly recommend doing …

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via Google
Jesse Cloud
Jesse Cloud

Great place to shop & buy anything for your hot tub & spa needs.

via Facebook
Paul Montz
Paul Montz

After deciding as a family to buy a Hot Tub we took a trip to the Backyard Fun Store. Bob was a tremendous help and took the time to explain each of the spas, their features and who manufactured the unit. Don't see the color combo on the …

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via Google
Justine Esposito
Justine Esposito

The Backyard Fun store had a great variety of showroom models to help us decide which tub was right for us. Upon delivery and unwrapping from original manufacturer's packaging, there was a chip in the acrylic shell. I didn't even notice it…

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via Google
Kenneth Pulliam Sr
Kenneth Pulliam Sr

My wife and I visited several stores in our pursuit of a hot tub. We were first time hot tub buyers. The moment we walked into The Backyard Fun Store, Bob and his team made us feel very comfortable. They first clearly understood our need …

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Response from business owner

Thank you so much for giving us such a great review and recommendation😊 We really treat our customers the way we want to be treated. We’re a family run business and if our customers aren’t happy then we will not be successful. We are so lucky to have great customers like you❤️ It makes our job worth all of the work ! Thank you again to you and your wife. We wish you many years of great starry filled nights✨

via Facebook
Nicole Bunting
Nicole Bunting

Great place! We picked out everything we wanted for our shed and it came exactly as we thought. Seamless delivery. Very helpful and knowledgeable. Thanks!

Response from business owner

Thank you Bunting Family for choosing The Backyard Fun Store for your shed😊

via Facebook
Shannon Wirfel
Shannon Wirfel

Best store!!!!

Response from business owner

Thank You! 😊

via Facebook
Shannon Wirfel
Shannon Wirfel

Best store!!!!

Response from business owner

Thank You! 😊

via Facebook
Chad Day
Chad Day

Bob is awesome, was very patient with my questions. Down in Rehoboth Beach and the ratings of locals stores here are terrible – Bob is worth going out of the way for.

Response from business owner

Thank you so much Chad. We’re so lucky to have great customers like you.

We appreciate your business😊

via Facebook
Andre DiLouis
Andre DiLouis

If you are looking for a spa see Bob at the Backyard Fun store. The service gets no better than Bob. He sells them, delivers the spa and sets it up and help you keep running right. We could not be happier! Andre' west Deptford NJ

Response from business owner

Thank You Mr DiLouis... It's great customers like you that makes it all worth it!

via Facebook
Debbie Ekins
Debbie Ekins

The Backyard Fun store has an amazing selection of the world's best built spas – Coast Spas. Wouldn't go anywhere else for a Hot Tub.

via Facebook